Customer Retention Insights

Actually understand your retention cohorts for the first time

Your Customer Retention Dashboard is an advanced analytics view that gives you a deeper understanding of your customer journey over time.

Simplify complex cohorts of customers to quickly understand how different tactics impact your long-term revenue per customer and repurchase rates.

With Stamped's retention data, you can see retention trends, LTV metrics, and granular retention campaign performance.

Loyalty Member Program Management

Optimizing the customer journey starts with knowing who they are

Use real-time customer data to create strategies that grow your loyalty program and keep customers coming back.

The Program Health view helps you see how well your loyalty program is doing, including how many new members join, earn, and spend points.

This data shows you the impact of your promotions so you can see what works best to engage customers and boost loyalty.

VIP Program Insights

Design VIP tiers that drive more revenue from your brand’s biggest fans

VIP tiers can be tricky, but Stamped makes it easy to design and optimize tiered programs that drive spending, increase purchase frequency, and enhance customer loyalty.

By structuring VIP tiers strategically, you can encourage higher engagement at each level, motivating customers to spend more to reach the next tier.

With our new VIP reports, you'll gain insights into exactly what’s driving results, empowering you to fine-tune your program structure to maximize revenue and ROI.

Your New Segmentation Engine

Improve in-channel personalization with data-driven segments

Lifecycle marketers manage vast amounts of data daily, but the data that really matters is the kind that helps you identify, address, and improve gaps in the customer journey. Insights are only valuable if you can act on them effectively, and Stamped serves as a powerful segmentation engine to do just that. Seamlessly sync this data with platforms like Shopify, Klaviyo, and Attentive to launch personalized campaigns, such as exclusive email offers for your top VIP customers.

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Frequently asked questions

Everything you need to know about Stamped's new loyalty analytics experience.
Have other questions? Visit our help doc.

What makes Stamped's analytics different from other loyalty platforms?

Most loyalty analytics focus on a small part of the picture, and they're missing an understanding of how different aspects of your retention strategy impact the whole picture. The new Stamped Loyalty insights combine all the data you need with a unique understanding of cohort behaviour over time.

How do Stamped’s VIP tier insights help me increase customer engagement?

With VIP tier-specific metrics, Stamped lets you see exactly how VIP rewards affect purchase behaviors, enabling you to strategically adjust rewards to maximize customer engagement without cutting into your margins.

Can I see how loyalty impacts overall customer retention?

Yes! Our retention dashboard provides cohort views and long-term retention metrics, allowing you to track loyalty’s impact on customer retention over time so you can measure and optimize for long-term value.

How does Stamped help me understand VIP customers better?

Stamped’s VIP Charts show purchase frequency, average order value (AOV), and revenue per customer by tier, allowing you to segment your most valuable customers and tailor your approach to boost loyalty further.

Does Stamped provide data on non-loyalty customers for comparison?

Yes! Stamped's analytics separate loyalty-engaged customers from others, letting you compare behaviors between these groups and understand the incremental impact of your loyalty initiatives.

What insights does Stamped offer around cohort behavior?

Stamped's cohort analysis view tracks customer purchases and engagement over time, highlighting how loyalty impacts various customer segments at different stages of their lifecycle. This helps you fine-tune your re-engagement strategies. With cohort data, you can better understand customer patterns.

For example, if you suspect that customers acquired during the holiday season are less likely to make a second purchase, you can analyze your November and December cohorts from past years to observe their performance over time.

How can Stamped insights help me improve AOV and purchase frequency?

Stamped’s analytics show how loyalty rewards and VIP tiers influence customer spend and purchase frequency, allowing you to optimize your program to increase both metrics effectively.

How can I use Stamped data to optimize my rewards and tiers?

Stamped’s insights reveal which rewards drive the best outcomes in each VIP tier, allowing you to fine-tune your loyalty offerings based on actual customer behaviors to maximize ROI and retain top-tier customers.

Dive into the data

Visit the Stamped Loyalty Dashboard to get started with Loyalty insights.

Don’t have a loyalty program yet? Book a demo to learn more.

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