Attentive Positive Review Thank You Journey

The Positive Review Thank You Journey allows you to thank your customers for their positive review immediately after submitting. You can also choose to include a discount or offer as a thank you and to incentivize their next purchase, feature recommended products, or add any other call to action of your choosing.

Trigger & Timing

The Journey is triggered by the Submitted Positive Review event, which is for any reviews that are at least four stars, with a default delay of one day.

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Personalization

In these emails, you can reference the product they reviewed by using the {{triggerEvent.custom['Product Title'] | default: 'Product'}} property.

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Note: dynamic product images cannot be inserted at this time, only static images can be inserted.

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Recommendations

To optimize this Play, we recommend the following:

• Experimenting with the timing of the emails to see what works best for you and your customers
• A/B testing different email subject lines, designs, and copy to see what drives the most engagement
• Inserting the {{triggerEvent.custom['Product Title'] | default: 'Product'}} property
• Including an exclusive discount code to encourage customers to make another purchase
• Including product recommendations to encourage product exploration