Overview
Effort: low
Works with: AfterShip
Best for: customer support teams, ecommerce managers
When customers receive a review request before receiving their actual order, it can be a frustrating experience that may lead to them deciding not to make another purchase. Integrating Stamped with AfterShip solves this issue by sending review requests accordingly after their order’s status is updated to “delivered”.
By default, the integration sends a review request one day after the order is delivered. This can be adjusted for products that need more time to try, such as a health supplement or skincare product, so customers are prompted at the right time.
Best Practices:
- Change the integration’s intervals based on your product type
- Adjust the intervals between follow-up review requests
- Test different intervals to see how they affect review submission rates
Goals
- Improve brand credibility
- Improve conversion rates
- Improve user experiences
Key Benefits
- Reduce frustration or confusion in your customers’ experience
- Mitigate potential issues like shipping delays and logistic setbacks
- Improve the likelihood of customers leaving a review
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