Create topic filters for easier review navigation

Enable topic filters in your main reviews widget for product pages to improve the customer experience. Make it easier for customers to find reviews relevant to their specific needs, interests, or concerns.

Overview

Effort: low

Best for: ecommerce managers

Customers need to be able to easily navigate your reviews and find the information they need at a glance. In addition to enabling basic features like sorting and searching through reviews, the topic filters function helps them identify and filter by frequently used words and phrases, giving them a clear picture of what previous customers are talking about.

By default, topics are automatically generated for each review, and the most common are displayed in your main reviews widget. They can also be customized using custom code, and you can exclude specific words from showing up.

Best Practices:

  • Use and customize topic filters based on business goals
  • Enable core features like search, sort, and voting icons
  • Include custom questions to complement topic filters

Goals

  • Improve conversion rates
  • Improve user experiences
  • Inform purchase decisions

Key Benefits

  • Identify most frequently used words and phrases
  • Simplify the purchase decision process for customers
  • Improve the main review widget’s ease of use
View help documentation →
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