Cross-sell related products in review requests

Include smart product recommendations or a cross-sell block in your review requests to drive repeat purchases. Create more opportunities to cross-sell best sellers or personalized recommendations based on past orders.

Overview

Effort: low

Best for: ecommerce managers, email marketers, lifecycle marketers

When customers receive their first review request, there’s a significant chance they’re ready to place another order. Give them an additional nudge by including product recommendations in your review request email. Either enable smart recommendations based on the customer’s past purchase, or set fixed recommendations to push your best-sellers.

If you’re sending review requests via Stamped, you can directly enable product recommendations in the dashboard. If you’re sending review requests via Klaviyo, you can add a Lifecycle cross-sell block to your email template.

Best Practices:

  • Enable smart product recommendations
  • Test different messaging and block positioning
  • Use Shopify tags to specify products for recommending

Goals

  • Drive product discovery
  • Expand AOV & basket size
  • Increase customer retention

Key Benefits

  • Create more upsell and cross-sell opportunities
  • Re-engage customers quickly after purchase
  • Drive product discovery and AOV/LTV expansion
View help documentation →
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