Overview
Effort: low
Works with: Shopify
Best for: ecommerce managers
Timing can significantly affect a customer’s interest or ability to leave a review. Sending a review request too early can confuse or frustrate a customer, especially if their order hasn’t even arrived yet, while sending a review request too late might mean they’ve already forgotten about their experience or opinions of your product.
Shopify users can create different tags to delay review requests by a specific number of days for tagged products. For example, if one product only needs a few days to try while another needs a full week, tags can be used to distinguish these experiences.
Goals
- Collect customer feedback
- Improve conversion rates
- Improve user experiences
Key Benefits
- Improve review request timing accuracy
- Increase likelihood of receiving a review
- Reduce chances of a bad customer experience
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