Send personalized replenishment reminders

Create a flow that reaches out to customers when they’re most likely ready to reorder, highlighting previously purchased products and auto-populating recommendations in their personalized carts.

Overview

Effort: medium

Works with: Klaviyo, Attentive, Postscript

Best for: email marketers, lifecycle marketers

Create a flow that reaches out to customers when they’re likely running out of a previously purchased product, encouraging them to restock when their supply is running low. Highlight products that are ready for reordering in both the flow and their personalized carts, and include an optional offer to increase likelihood of repurchasing.

Customers’ personalized carts are automatically populated with recommendations of products they previously purchased. The trigger is based on products a customer purchased before and historical reorder timing data from other customers who purchased the same products.

Best Practices:

  • Include an offer or discount code to encourage repeat purchases
  • A/B test different images and copy to optimize conversion rates
  • Experiment with the timing, frequency, and number of emails

Goals

  • Drive repeat purchases
  • Improve conversion rates
  • Increase customer retention

Key Benefits

  • Retain more customers with frictionless repurchasing
  • Encourage recurring buying habits and brand loyalty
  • Expand AOV, basket sizes, and customer lifetime value
View help documentation →
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